Contact
How can we help?
The two most common questions have instant answers — no waiting on an email. For everything else, a human replies within one business day.
Where's my order?
See exactly where your bottle is, right now — no ticket needed.
Track your order →Product questions
Dosing, picky drinkers, sensitive stomachs, fountains — all answered.
Read the FAQ →Something else
Refunds, subscriptions, addresses — or just to say your dog approves.
Write to us →Quick answers — the things people usually write in about
My tracking hasn't updated in days +
Normal in the first stretch: numbers show their first scan 2–3 days after dispatch, and parcels sometimes travel between scans. Check the live status on the Track Your Order page — if nothing has moved for 10+ days, write to us below and we'll chase it.
I want to pause, skip or cancel my subscription +
One click, no ticket needed: use the link in the reminder email you get 3 days before each refill, or log into your account. No lock-in, no retention hoops. If you can't find the email, write below and we'll do it for you same-day.
My dog won't drink it / I want a refund +
That's what the guarantee is for — Dog Drinks It or your money back, plus 60 days. Just send the form below with your order number and one line about what happened. Full refund, keep the bottle, nothing to post back.
I need to change my shipping address +
Within 12 hours of ordering we can almost always fix it — send the form below with your order number and the correct address, and put "Address change" in the topic. After dispatch, parcels can't be redirected — but if it comes back undeliverable, we'll reship it.
More questions answered on the full FAQ page.
✅ Message sent
Thanks — a human (not a bot) reads every message and replies within one business day. Check your spam folder if it's quiet.
Write to us
Include your order number if it's about an order — it's the one thing that makes every answer faster.
Prefer plain email? support@lazydogowner.com